Notes to help us have a successful course:

  • Please register/create account at peoplecert.org
  • Here is a ITIL4 notebook with tips and 2 sample exams (you don’t need to take these sample exams)
  • Link to Miro board with notes
  • To practice in Kahoot, please install the app and search “brendanmartin”
  • The ITIL kahoot I’ve created is excellent practice to pass your exam
  • For the “real” people, your exam will be on Wednesday about 13.30 and you’ll have 75 mins to complete it
  • Your exam is paper-based and is 40 questions, 26 correct is required to pass
  • I expect everyone to pass the exam
  • Follow along, take notes, ask questions, have fun
  • We’ll try to keep the structure to 20 minute short bursts/ 10 minute break
  • I get distracted if you’re working on your laptop in the 20 minute bursts…
  • Lunch from 11.15-12.15 (roughly, we’ll fix the appropriate timing)
  • Probably finished at 15.30 Mon, 15:40 Tuesday, 15:00 Wed.
  • Below is the full syllabus for this course
  • I’ve delivered this course and worked as consultant at simplifying ITIL since 2006, trust me it takes a lot to ask original questions that I haven’t heard before but please do your best to find one 😉