ITIL4 is the current version.
I deliver ITIL4 presentations, workshops and official certification courses.

GimKit practice complete
Gimkit practice day1
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PDF ITIL booklet – brendan

Scene:

The IT team in the organization have received feedback that customers of IT want a simpler, faster, more proactive IT team that will help everybody else do their jobs more easily. The IT team choose ITIL.

ITIL is a set of tips, guidelines, good ideas for IT to achieve happier customers. In ITIL, these are collectively known as best practices.

ITIL = IT Infrastructure Library.

A library contains books. ITIL has currently 40 books in the ITIL4 series.

I have 15 years experience of directly leading ITIL projects. The ideal goal is to increase the chances of having a successful IT team delivering IT to happy customers.